Product Related FAQ
Why use the MMSphere system?
#1: You get the most colors of purified light in one FDA cleared, scientifically proven machine.
#2 You can easily treat your skin for 20 minutes while checking emails, exercising, or working! We call this habit stacking. Our devices are thoughtfully created to be rechargeable and hands free.
#3 You can change your skincare treatments at no extra cost by using all of our light settings! Skin changes everyday so use our system that changes with you! Try our Skin Quiz to see what your skin needs.
How do the MMSphere LEDs work on skin?
• Our MMSphere LED light has over 300 high tech lights that emit wavelengths that you see as purified colors like green, red, amber, purple, and blue.
• Our light energy shines on your cells and passes right into your cells’ battery called the mitochondria. This recharges your cellular battery.
• With this extra energy called ATP, your cell functions better and faster and makes what it needs like growth factors and proteins.
• These natural processes have been proven to better the cells in many ways such as to stimulate collagen and elastin production, oxygenate tissue and reduce inflammation.
• Add our light to our MMSkincare ingredients and you have an entire system designed by a dermatologist to be superior to regular skincare.
What does clean and natural mean to MMSkincare?
Clean and natural ingredients mean that they are sourced from mindful sources and do not contain known harmful ingredients such as phthalates and parabens. Proudly, our FREE FROM list is long:
• Parabens, formaldehyde donors, harsh preservatives
• Sodium lauryl sulfate (SLS), SLES, ALS, all sulfates
• Ethanolamines (MEA, DEA, TEA)
• Propylene glycol
• Dyes and colorants
• Synthetic Fragrances, Phthalate-free
Is MMSkincare cruelty free?
Of course! We are proudly cruelty free, vegan, hypoallergenic tested and dermatologist tested.
How do MMSphere 2GO and MMSphere 2.0 LED Lights compare to in office LED treatments?
Our MMSphere 2.0 and MMSphere 2GO are made to medical device specifications and deliver the same clinically-proven wavelengths as professional grade in-office devices.
Do You Use Parabens?
We do NOT use parabens. Our FREE FROM list is very long. We believe our products should be safe enough for everyone to use twice daily for 100 years!
When do MMSkincare Products Expire?
After first use, you will have 12 months to use the product
Are Your Products Vegan & Cruelty Free?
Yes our products are Vegan and Cruelty free. In fact, they are also considered to be safe for pregnancy and nursing too.
Is Dr. Ellen Marmur a Dermatologist?
Yes! Dr. Marmur is a board certified dermatologist, dermatologic surgeon, and cosmetic surgeon with specialties in skin cancer and laser surgery. She has given over 45,000 laser treatments and has given dermatologic care to over 100,000 patient visits in the past 20 years. Dr. Marmur’s career spanned from her IVY league education in dermatology at Cornell, to her academic position as Chief of Dermatologic and Cosmetic Surgery and Vice Chair of the Department of Dermatology at Mount Sinai Hospital in NYC before starting her private practices at Marmur Medical and launching MMSkincare.
Can I use MMSkincare Products if I have Sensitive Skin?
Yes, all of our products are designed and tested for sensitive skin. Aloe and Wild Indigo are two ingredients especially nice for sensitive skin.
What Is Dynamic Essence?
After Dr. Marmur researched different ingredients for years, she selected a number of high performance ingredients for the Dynamic Essence that is the core of every MMSkincare Serum and Mask. The Dynamic Essence is a blend of special photodynamic actives, peptides, antioxidants, and moisturizers; what is unique is Dr. Marmur invented a new patented category of light activated skincare with ingredients that work with the MMSphere light for incredible, long lasting results.
How Long Does My MMSphere or MMSphere2Go Last?
These devices are made to last! The MMSphere and the MMSphere 2GO should last over 5 years before the battery needs to be changed. If yours needs to be replaced, we are here to help! Please reach out to firstname.lastname@example.org.
How can I find the right skincare routine?
So glad you asked! Check out our easy MMSkincare Quiz. After you answer the questions, we will provide the right MMSkincare routine. We believe your skin changes almost every day with the seasons or your lifestyle. That is another unique benefit to your new MMSkincare System--it can change with you. Feel free to retake the quiz as many times as you wish to learn how to change up your skincare routine with your light. All of the colors are included in every MMSphere device. Simply turn the dial and you have a new benefit.
What products or devices would you recommend while pregnant or breastfeeding?
Always ask your personal OB/Gyn about your individual health. MMSkincare serums, masks, and the MMSphere devices are considered to be safe while pregnant or breastfeeding.
Are MMSkincare Products Gluten Free?
Yes, our MMSkincare serums and masks are gluten free.
Is It Safe To Use LED Light Therapy Everyday?
Yes, it is considered safe to use LED light therapy everyday as directed. If you have light sensitivity, take photosensitizing medicines, have an eye disorder, or any other special medical circumstances we prefer you ask your personal doctor who knows you best. Our clinical studies were performed using the light for 20 minutes daily for 6-12 weeks with zero side effects from light therapy.
Is It Safe To Use LED Light Therapy If I Take Oral Medications or Topical Skin Medications?
The majority of oral medications and topical skin medicines are not photosentizing. LED light is not the same as UV light, which is more commonly the cause of sun induced side effects. LED light is different and rarely associated with triggering photosensitivity. If you have light sensitivity, take photosensitizing medicines, have an eye disorder, or any other special medical circumstances we prefer you ask your personal doctor who knows you best.
Are goggles required?
Eye safety is always a priority and this is why we provide goggles with every MMSphere. Our MMSphere has the additional feature of a lens over the LED light panel to protect your eyes. For some people, goggles are not required to be worn during treatment, so long as you are not staring directly into the light. For those people who have eye sensitivity, ophthalmologic concerns, or are on photosensitizing medicines, we recommend you speak to your eye doctor and use the goggles.
Can I do multiple sessions in a day?
We recommend that each session is 20 minutes. If you would like to do multiple treatments/colors in one day, we suggest you do one session in the morning, and one in the evening. Do not exceed 2 sessions in sequence if you feel any sensation in your skin. Low level light therapy is non-thermal, so you shouldn’t feel any heat sensation. Some published studies used green light for 2 hours consistently per day to reduce migraine pain, so there is a safety example, but we do not have studies to support using the light for too many sessions continuously.
Do I need to use my MMSphere in the dark?
No, you don't need to use your Sphere while in the dark!
Our brighter setting of each color is designed for brighter, well-light areas, while our mellow settings are intended for darker rooms/low light.
Shipping, Orders & Service FAQ
Do You Offer Complimentary Standard Shipping?
Yes, we offer free shipping for all orders over $100 on www.mmskincare.com.
How Does An Auto-Replenishing Subscription Work?
We encourage you to receive your replenishment every 4-6 weeks to improve the long lasting benefits of MMSkincare. Simply click on the option at check-out, select the time frame you like such as every 4 weeks, and enjoy your monthly package! You can update your choices anytime very easily through your customer log in.
How Do I Register my MMSphere?
We recommend you register your MMSphere device using the serial number found on the base of the handle. Click here to register.
What Is Your Return Policy?
All unopened skincare items may be returned within 30 days for a refund to your credit card. Our MMSphere 2.0 and MMSphere2Go have a money back guarantee for 1 year. We recommend you register your MMSphere device using the serial number found on the base of the handle. Click here to register.
What If Something Is Missing Or Damaged In My Order?
Sadly, sometimes things get damaged during shipping. All unopened skincare items may be returned within 30 days for a refund or exchange for a new shipment to your credit card. If an item is defective, we will happily switch the product out for you upon return of the defective item that we can help you ship back.